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    PRODUCT INDEX AND STORE POLICY

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STORE POLICY

SHIPMENT

Your Order for a residential system generally ships within 24 to 72 hours via UPS or FedEx Ground service. As ordered from this cart system, your package will ship on Ground service. Shipping rate varies from $18.00  to $30  for UPS or FedEx Ground service.  Point of shipment: Massachusetts.  If you wish to upstep your shipping to any expedited option please call Customer Service at 800-766-0266.

RETURN POLICY

Our products are all based on proven technologies and most have been in the market for little less than a decade. They all deliver exactly what function set is advertised.  All new products and product lines are by policy strictly based on proven core technologies formerly at work in older products or otherwise. We build and sell 100%  functional products.

All orders for Residential systems (Ennovah - PhoneBell - SaffeGard) may be returned within 30 days of purchase after obtaining an RMA number for a guaranteed full refund. Blemished items and non-restockable items are subject to a fee. Shipping charges are not refundable. All orders for Building entry systems (OmniCom - Flexus) are non-returnable. Only returns of defective items for replacements and exchange of accessory items are allowed on these systems.

Technical support available from 9:00 AM to 5:00 PM Eastern Time on business days, or 24h/day via email. 

WARRANTY

Our products are assembled with top quality components. Our products are covered by a full one-year warranty against defects of workmanship. If any shipped unit is received defective, we will replace it with a new unit. All other products subject to their manufacturer warranty and return terms.

PRIVACY POLICY

When you order from us, your credit transaction will be processed direct through our First Data Corp Merchant accounts. Your credit card security is guaranteed. Your personal information remains with us and will NOT be forwarded to third parties. Guaranteed.

FAX ORDER

If you wish fax your order, your may download a Purchase Order (in pdf format or in doc format) and fax it back to 508-752-8581 with Visa - MasterCard  - American Express info. Or place your order by phone by calling 800-766-0266.

For sales inquiry, please contact  sales@quantometrix.com

 

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